WHAT OUR CUSTOMERS HAVE TO SAY
General
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Our products are super popular & although we try to keep everything in stock some times products will quickly sell out. If the product you would like to purchase is out of stock, you can sign up for restock notifications on the product page and you will be notified as soon as the new stock drops.
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Yes we do! You can find out more information on our affiliate scheme here.
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Yes we do, please contact info@amorlashes.co.uk for trade enquiries. Please note there is a minimum order quantity of 10pc per each product/style.
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We constantly update the look and feel of the product packaging. While we make every effort to ensure product pictures on our website are identical to the item you receive, occasionally packaging may vary. The actual product itself is identical - it's just the packaging that's slightly different.
Order Enquiries
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Yes if you are Bristol based you can place a collection order through our instagram, pop us a DM to arrange. Please note we can not offer collections on orders already placed via our website.
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We are so sorry about this. In order for us to resolve this issue for you, please contact customer services here.
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Please refer to our returns policy here.
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Once your order has been placed we are unable to make any amendments to your order which includes product changes or order cancellations. If you have entered the incorrect address please contact us here and we will do our best to resolve this for you but please be aware we can not guarantee that we will be able to fulfil any requested changes.
QuickLash
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QuickLashes are applied up underneath your natural lashes for a professional finish. They last up to 7 days and are applied in the comfort of your own home, they are also reusable and completely damage free.
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QuickLashes feature an ultra fine lash band which is almost undetectable making them much lighter than a strip lash. They are also applied underneath your natural lashes as opposed to on top, so creates a more seamless finish. Strip lashes are a one day wear where as QuickLashes can be left on for up to 7 days.
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QuickLashes are made from premium Korean PBT silk. They are cruelty free and suitable for vegans.
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Yes, like any adhesive it's very important to perform a patch test before application. Whilst we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, they may not suit every skin type.
Apply a small amount of bond behind your ear (lower section) & wait 24 hours to see if any irritation occurs.
If irritation occurs, rinse the area immediately with warm water for a few minutes and discontinue use of the product straight away. If irritation persists, please seek medical advise.
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Amor Lashes UK disclaims any liability for skin reactions; we recommend patch testing each product before usage and make this recommendation on each of our product pages.
After a patch test, if irritation develops, immediately stop using the product and rinse the area with warm water for a few minutes. If inflammation continues, please seek medical advice.
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They are designed for easy at home application. A lot of our customers actually find these easier to apply than strip lashes - you wont have to worry about them coming off in the corners & you can’t feel them on your eye. We have put guides together to try to make application as easy as possible & we are always happy to offer any guidance required, after a couple of applications & once you are used to the technique you will be a pro.
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No not at all, if you can feel QuickLashes it means they are not positioned correctly and you need to remove & re-position.
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You can easily infill QuickLashes - there is no need to remove a complete set if you have lost a couple of clusters. Just pop some QuickLash bond onto the spine of the lash and reapply.
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Yes of course! You only need enough lashes to adhere the QuickLash band to. If your lashes are very straight we recommend curling your natural lashes before you start your application.
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When washing your face you can still wash around the eye area, use a cotton bud to get into the hard to reach areas & if you have any makeup residue on the lashes you can use a cotton bud with water on to gently remove any makeup residue. Avoid using any oil based products around your eye as this will break down the bond. On your removal day be sure to give your natural lashes a good clean.
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Our QuickLash bond is water-resistant, meaning it can take a splash or two of water but we recommend avoiding getting the QuickLashes drenched. However, if applied correctly QuickLashes are usually fine in water - if you get them wet, avoid touching them, let them air dry & then re-clamp to secure the hold.
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You can remove the QuickLashes & bond residue using our remover, view full removal information here.
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Yes, if cared for correctly QuickLashes can be reused. You will need to clean them between uses & if you have previously removed them with our removal oil you need to ensure they are completely free of the remover oil before reapplying. We recommend using our QuickLash Cleansing Foam to clean your QuickLashes.
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Don't panic! Your natural lashes shred daily, lashes have a life cycle of 60-90 days. Each individual lash is running on its own time, so if lashes appear to come out with your QuickLash clusters (providing you have not pulled them out & removed correctly) it was just their time to fall out.
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No, we do not recommend wearing mascara with QuickLashes.
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Sure! Try our Quiz
Shipping
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Please refer to our shipping policy here.
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Yes we ship internationally.
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We pack & dispatch all orders as quickly as possible, usually this is within the first 1-2 days. Although, please bear in mind that this is not guaranteed & during busy periods dispatch times can be longer. Please note, we only dispatch orders Monday-Friday and we are not open at a weekend or on bank holidays.
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You are also responsible for putting the correct delivery address on your order. If you have entered the incorrect address please contact us here and we will do our best to resolve this for you but please be aware we can not guarantee that we will be able to fulfil any requested changes.
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Once your parcel has left us, you will receive a SMS or email from the carrier with your tracking details. It is your responsibility to check your tracking status.
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We aim to meet the delivery times stated in our Shipping Policy, however we can not control any delays that occur once your parcel is with the carrier. Although this is a rare, delays may sometimes occur. This could be down to adverse weather conditions, vehicle breakdowns or events out of the carriers control. In the unlikely event that there is a delay with your parcel, we cannot be held liable for this, therefore we can not offer any reimbursements for shipping costs incurred.
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When ordering from our website you may be liable to pay any import duties and customs taxes on orders outside of the UK. The charges are typically raised once the parcel has reached its destination country and it is the customers responsibility to pay them. These charges are not set by Amor Lashes UK LTD and we have no control over them. The charges must be paid in order to receive your goods. For further information on duties and taxes please contact your local customs office.
Refusing to pay these charges will result in your order being returned to us. Additionally, the original shipping cost and cost of the return shipping as well as up to a 10% processing fee will be deducted from your refund.
Returns
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Please refer to our returns policy here.
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