Shipping Policy

 

Delivery Information

Our shipping rates are based on parcel weight and are calculated at checkout.

Express Delivery

  • Dispatched the same working day if ordered before 3pm (Mon–Fri).

  • Orders placed after 3pm on Friday are dispatched the next working day.

  • No dispatches on weekends or bank holidays.

  • Estimated delivery: 1–2 working days after dispatch (next-day for 98% of orders, not guaranteed).

  • Delivered Mon–Sat (excluding bank holidays).

  • Delivery updates sent via SMS and/or email.

Standard Delivery

  • Dispatched within 1–3 working days (may take longer during peak times).

  • No dispatches on weekends or bank holidays.

  • Estimated delivery: 48 hours after dispatch.

  • Delivered Mon–Sat (excluding bank holidays).

  • Delivery updates sent via SMS and/or email.

Special Delivery (Guaranteed Next Day)

  • Dispatched same working day if ordered before 3pm (Mon–Fri).

  • Orders placed after 3pm on Friday are dispatched the next working day.

  • No dispatches on weekends or bank holidays.

  • Guaranteed next working day delivery via Royal Mail.

InPost Locker & Shop Collect

  • Choose InPost at checkout and select a locker or shop near you.

  • You’ll receive a QR code via email or text when your parcel arrives.

  • You have 3 days to collect your parcel before it’s returned, return charges will be payable by customer

  • Find your nearest locker/shop: https://inpost.co.uk/lockers

International Shipping

All international orders are shipped via DHL using a fully tracked service. You will receive tracking details via email or SMS once dispatched.

Please double-check your delivery address before placing your order. We’re unable to amend or cancel orders once processed, though we’ll try to help if you contact us before the shipping label is created.

Duties & Taxes

Import duties and taxes may apply depending on your location.

  • Fees are set by your local customs office and are the buyer’s responsibility.

  • Charges vary by country and are not controlled by Amor Lashes UK LTD.

  • If customs fees are refused, your parcel will be returned to us. In this case:

    • Original and return shipping costs will be deducted from your refund.

    • A processing fee of up to 10% may apply.

By placing an order, you agree to these terms.

Estimated Duties by Region

EU

  • VAT: 17%–27% (varies by country)

  • No customs duty under €150; 0%–6.5% above that

USA

  • Duty-free under $800

  • 0%–4% duties on orders above $800

Canada

  • GST/HST: 5%–15% (province-dependent)

  • 0%–5% customs duties

Australia & New Zealand

  • Australia: 10% GST on orders over AUD $1,000

  • NZ: 15% GST on orders over NZD $1,000

UAE

  • VAT: 5%

  • Customs Duty: 5%

Other countries: please check with your local customs office.

Currency Conversion

All prices are in GBP (£) by default. You can change your currency on our site using the currency selector. Your bank may apply its own conversion rate and fees.

Delayed Shipping

While we dispatch all orders promptly, we are not responsible for courier delays due to factors like weather or logistics disruptions. Refunds for shipping costs cannot be issued due to such delays.